Posted by annierose on August 8, 2011, at 10:24:11
In reply to Re: to everyone ... » annierose, posted by Dinah on August 8, 2011, at 9:22:29
So I did see her today. She agreed it was a huge misunderstanding. And to my way of thinking, REALLY huge. She assumed that I would get back to her immediately (as in - within an hour or so). This had NEVER been my understanding, and I have seen this therapist for close to 8 (gulp) years. And I am not an appointment flip flopper. I am reliable. I come to all my appointments, I never cancel last minute and I rarely ask for appt changes. I still feel she treated my request and her offer rather flippantly (is that a word?).
She said that she cannot hold two appointments for the same client in one day and she was not clear of my intentions and did not understand that the later time was not good for me at all. [Originally I had scheduled a 1:40 appt] So a few hours later on that same day - she gave the earlier appointment to someone else - without a pause, without a thought - that she already offered it to me. THAT's the part I don't understand. It's rude ... especially considering my history with her. And in my thinking, I already told her that I couldn't make the 1:40 and wondered if she had other availability.
So yes, now we are clear on her "rules" for scheduling an appointment. But I still feel punched in the gut.
She gives me this example. "Imagine we are on a ship and you fall off. I'm on deck trying to get you to safety and offering you a towel." I reply, "But you're the one who pushed me off the boat to begin with ..." And with that, I smile to myself ... because that's how I feel.
I'm not as angry now. I did work through a lot of that today with her - but we agree to disagree and now know if the future - her "offers" have an hour expiration attached to them.
I do understand that she cannot run a practice with clients holding onto 2 appointments a day. I get that. But in my head, I had already canceled the later one and needed to confirm with my husband that the earlier one would work.
poster:annierose
thread:993053
URL: http://www.dr-bob.org/babble/psycho/20110706/msgs/993171.html