Posted by gardenergirl on September 14, 2007, at 9:15:52
In reply to Re: Defeated » gardenergirl, posted by Honore on September 13, 2007, at 18:57:26
Hi Honore,
> I have two ideas.
>
> One, call the help center at midnight or 1 am. I've found that it's much easier to get through then, for some reason (since they're in India, I haven't figured out the reason).Actually, I almost never have to hold before getting through. It's the actual business of the call that takes so gosh darn long. I don't know if they have super slow computers or really inefficient software or what. It's maddening. I few times I had to go because I had to be somewhere and couldn't stay on the line with them. So naturally when I would call back, I had to start from scratch again.
>
> Two, get rid of the palm, and, more importantly, the Palm Company. What a disaster! Seriously, there's got to be a better palm and palm company.I could get one from another company, but it would run on Pocket PC instead of the Palm operating system that I'm familiar with. Pocket PC is Microsoft, and so I'm leery of it given how many bugs and planned obsolescences Windows has had.
> Maybe you can have them (or, if you know, can yourself) download whatever's on your palm to a disk or card, and then reload.
I've done that a few times, and I'll have to bring the back-up and the installation software with me to SF so that I can set up the replacement--assuming it shows up there. The problem I'm having is with the screen. When I tap in a spot, it registers about a quarter inch lower, which means I can't access the menu at the bottom of the screen. A few apps can only be launched from there, unfortunately.
> But this company seems to be utterly inept and annoying. Worse than that, really.
Well, Palm, Inc. has its problems with products, but this is the company that handles the technical support. And then another company actually does the repairs. Perhaps if Palm kept that in-house it wouldn't be so bad?
> They might be responsible for tons of mayhem-- customers going postal, without explanation unless you know what Palm company they have.
I can just see folks running around, shouting and waving their little hand-held devices around. :)
>
> Did you by the way, have any tracking, or delivery confirmation, or anything on the package?They never sent it. They were waiting for me to send back my original in trade for the first replacement before the initiated a second replacement. I would have had no problem doing that if that's what the rep had told me. But he said to wait til I get the second one and then send both the ones I have now back. On the phone they kept repeating this. I kept saying, "But that doesn't solve my problem, and that's not what I was told." So they said, "He'll get reprimanded." "Oh great. That still doesn't solve my problem now, does it?"
I didn't buy the extended warranty on my last version. So when the screen started going bad (I play this game, Bookworm, that is addictive, so I burn out the pixels quickly), I discovered it would cost about 75 % of a new one just to have them look at it before doing any repairs. So it was better to actually just purchase a new one. I swear, that's probably what I should have done this time, though this version is more expensive. But the hassle is not worth it. And I'm sure that's what they intend, unfortunately.
My planner was much less of a problem, but the Palm is just so much cooler with what it can do. And smaller. :)
Thanks for your suggestions and empathy.
gg
poster:gardenergirl
thread:782623
URL: http://www.dr-bob.org/babble/social/20070827/msgs/782833.html