Posted by gardenergirl on September 13, 2007, at 8:56:22
My PDA has a problem with the screen which makes it impossible for me to access certain features I use a lot. Two months ago I initiated a repair, as I had purchased the extended warranty.
As of today, I still don't have a fully functional Palm.
Calling the repair line is something that you have to actually schedule into your day because the calls take FOREVER. It's maddening. I think I've made at least a dozen calls to them in the last two months.
I did get a reconditioned replacement sent to me a couple of weeks ago, and I was to send mine back with the return label they included. Unfortunately, the replacement doesn't work at all. I called about that, and they assured me they would send out another. I was to ship the defective replacement and my original Palm back once I receive the new replacement.
So I've been waiting. And waiting. No Palm. No emails. Nada. I called yesterday to verify it had shipped since I'm going out of town for a week on Saturday. They said they are waiting to receive my original!!!!
At this point, once I hung up the phone, I just started to cry. Not angry. Defeated. And I actually was pretty assertive, firm, and clear about my needs on the calls. Ha! Fat lot of good that did me.
Sigh.
Now I get to spend my vacation without my "lifeline", my PDA. Even if I had it delivered to my family's address, I won't be able to set it up til I get home. Grrrrr.
Sigh. Just needed to vent.
gg
poster:gardenergirl
thread:782623
URL: http://www.dr-bob.org/babble/social/20070827/msgs/782623.html