Posted by Penny on April 16, 2004, at 12:32:50
In reply to Re: Soooo frustrated... » Penny, posted by rainyday on April 16, 2004, at 12:09:02
I just zipped off an email to the family practice center. It's amazingly difficult to get through there anyway - when I called this morning, I waited about 10 minutes before anyone even answered. It was 10 minutes of "Your call is very important to us. Please have your medical records number ready." Yeah...thanks.
Anyway, what's unfortunate is that the other practice I called that's not affiliated with my university, well, I wonder if they know how much first impressions mean. Their website is good, in that it gives a description of all the docs, and talks about customer service and so on, but then I call and the receptionist, who didn't speak very clearly in the first place, puts me on hold immediately, and then leaves me there for three minutes. I've worked some as a receptionist as well (used to have to fill in for our receptionist at the ad agency I worked at), and it doesn't take that much effort to, at the very least, be articulate!
Now, I understand if they were overrun with people at that moment, and she was getting a bazillion phone calls, and so on. And I'm trying to not let this one occurance color my view of them - things happen, and I understand that (unlike with family practice, where it's a continuing occurance). But I'm still so frustrated at the moment, I don't even want to call back.
Sigh.
The worst part, IMO, is that the family practice center I called is part of a major medical center in the southeast. I remember when I moved here thinking, "Well, at least quality medical care won't be a problem!" Boy, that's a joke. Because I was far more impressed with the medical care where I used to live than I am with the research hospital and it's affiliates here.
Sigh again.
P
poster:Penny
thread:336880
URL: http://www.dr-bob.org/babble/social/20040414/msgs/336909.html