Posted by rainyday on April 16, 2004, at 12:09:02
In reply to Soooo frustrated..., posted by Penny on April 16, 2004, at 11:21:49
I had an incredibly bad "customer service" problem with the receptionist in the podiatrist's office when I was having bunion surgery. I won't go into the whole story, but it is strikingly similar to yours.
I was so frustrated, that I called and asked for the doctor to call me directly. No message, no clue as to why I was calling.
When he called back (and I haven't seen a doctor who won't call a patient back), I explained my frustration and anger. Then I backed it up with a letter of complaint. It felt so good to get it out of me!!!
I really don't think there is ever a good reason for poor customer service, no matter what the industry.
BTW, I am a receptionist!!! Perhaps it's pride of "profession".
rainyday
poster:rainyday
thread:336880
URL: http://www.dr-bob.org/babble/social/20040414/msgs/336894.html