Posted by JonW on June 12, 2002, at 1:53:14
In reply to Re: Profit Driven Industries » JonW, posted by IsoM on June 12, 2002, at 0:45:49
> I will tell any customer that's ready to buy something 'cause it looks pretty or seems like a good idea if it's cheaply made or won't grow. One of these days, I'll get in trouble from superiors with my attitude but in the meantime the customers are grateful & I may be building up a loyal clientele of my own. I hate power/money driven greed that runs this world now & am not afraid to state it.
IsoM,
I was a computer technician and sales person a couple of jobs ago at a local mom & pop shop and had similar experiences to this. I remember telling my customers how it made no sense to buy the most expensive part in many cases. There were several times when a competing processor, for example, beat out the latest one from Intel and at a less expensive price. And a couple of times this was even true not using the latest one from the competetor. Anyway, this type of thing was true for all types of hardware. On the software side, I would take note what reasons customers were bringing back their new computers for repair. In the future, I would then build them so customers were less likely to encounter the same problems. I would also educate the customers on how to keep from causing the problems themselves. In certain cases, I would create icons for the customer to double-click on when they encountered certain problems and this would run utilities I created to fix these problems and keep them from having to bring their computer in. Anyway, I geared what I did toward the customer and my boss hated that! I mean, he also loved me because I was one of the only people who would put up with him... but the way he saw it, if the customer is happy they are not in the store and therefore not spending money. He was ok being the one that caused their unhappiness. We also had a bar in the back and we were drunk a lot of the time, so maybe this explains his view on things :)
Jon
poster:JonW
thread:109267
URL: http://www.dr-bob.org/babble/20020609/msgs/109550.html