Posted by stjames on May 18, 2001, at 14:43:47
In reply to Re: bc/bs, posted by mair on May 17, 2001, at 21:55:32
> > > I've occasionally had to fight my own battles with BC/bs. I'm pretty convinced that the system is set up to make it difficult for people to have their claims handled smoothly. Once they denied having ever received claims for about 4 months of therapy (all submitted at different times). They tell you that every claim is supposed to be responded to within 21 days. I dicovered that there's a real catch 22 about this, because if they ignore you, and you are forced to call to find out why you've had no response to the claim, they'll say "we'll look into it," or "refile the claim" and then they start the 21 day period all over again. I also believe that they do this with some deliberation to the people who are least able to advocate for themselves. Mair
>James here....
Then I would quit dealing with the claims office and go to the next level of management with your problem.
james
poster:stjames
thread:6014
URL: http://www.dr-bob.org/babble/social/20010511/msgs/6058.html