Posted by Zo on July 6, 2002, at 21:55:10
This says it so much lighter than I can do now, I am so upset about KK and Iso. . .found this on amazon. .Whale Done!: The Power of Positive Relationships
When gruff business manager and family man Wes Kingsley visited SeaWorld, he marveled at the ability of the trainers to get these huge killer whales, among the most feared predators in the ocean, to perform amazing acrobatic leaps and dives. Later, talking to the chief trainer, he learned their techniques of building trust, accentuating the positive, and redirecting negative behavior -- all of which make these extraordinary performances possible. Kingsley took a hard look at his own often accusatory management style . . .
. . .actually diminishes trust and damages relationships.
It’s the difference between
"GOTcha" (catching people doing things wrong)
and"Whale Done!" (catching people doing things right).
. . instead of creating situations that demoralize people. These techniques are remarkably easy to master and can be applied equally well at home, allowing readers to become better parents and more committed spouses in their happier and more successful personal lives.
Free Willie! (Flipper?) (No, that can't be right. . .)
Zo
poster:Zo
thread:6055
URL: http://www.dr-bob.org/babble/admin/20020627/msgs/6055.html