Posted by mair on March 16, 2007, at 8:29:58
In reply to Re: Why is Metadate So Heavily Regulated?, posted by Racer on March 16, 2007, at 0:33:57
There are 2 CVS stores in my area, about 8 miles apart. Because I don't have an overabundance of time and can't stand to wait, I usually drop off the prescription and go back later (even a few days later) to pick it up. (the store I use is not in the town where I live and work so it's not like I'm driving by it 10 times a day). I showed up late one afternoon to pick up the scrip I had ordered 2 days earlier and was told that they were low on inventory and that since they couldn't fill the whole prescription, they couldn't fill any of it. I was annoyed because by that time I was totally out of the drug and in the intervening 2 days no one bothered to call me. They have my phone #s on file. Most everything was closed then except for the other CVS store in my area. They called and confirmed that the other store did have sufficient inventory to fill the whole of the scrip. I asked them to tell them (the other store) to get started filling the scrip so I wouldn't have to wait once I got there. They said that didn't work it couldn't be filled without personal presentation of the paper scrip, which they had and were giving back to me. I pointed out to them that they could fax a copy of it to the other store with a note saying that the paper scrip would be delivered when I came to pick the scrip up. I got sort of a sullen look and a vaguely equivocal nod. Of course when I arrived at the other store 20 minutes later, no one there had even heard of me and they had received no directions to fill the scrip I had.
They were busy - I had to wait about 45 minutes, probably longer than I should have because I spent the time wandering around the store and no one bothered to call my name when it was done even though they knew I was waiting for it. I got home really late and very surly.
Don't you wonder about where they find some of the people who work in these places? Regardless of how all of this sounds, I'm pretty easy to get along with; I don't brow beat the staff, and didn't in this instance. But not only did they demonstrate no sympathy whatsoever about not having enough of the drugs on hand and not calling me up right after I had dropped the scrip off, so I could start making other arrangements for getting it filled, they acted like it was my problem and that my request for their help was a genuine imposition.
mair
poster:mair
thread:741328
URL: http://www.dr-bob.org/babble/20070314/msgs/741562.html