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Phrustrating Pharmacies

Posted by Noa on January 13, 2001, at 11:39:09

I don't know if this really belongs on this board or the other one, but I just have to indulge myself in a little rant!

Why is it so hard to find a decent pharmacy?

Background: After several years of trying out different pharmacies, and finding some incompetent--major mistakes, etc.--and some with lousy customer service, I had found one that was adequate (not wonderful, but adequate)--and tried to use it when I knew the more comptetent, well at least the more *communicative* pharmacist was on duty. I liked it mostly because it was nearby and open 24 hours a day (CVS). Then, they curtailed their hours with NO notice. I found out by arriving early am, on my way to work, only to discover they were closed. So, I went back the next day at the opening time, and stood around with two other customers for about 15 minutes waiting for the pharmacist to get there. Then, we had to wait another 15 minutes for the store's manager, the one who could open the store safe, to get there so they could retrieve the pharmacy key! During this 15 minutes, we did not actually know that the pharmacist was there. We SAW her, but she acted as though she were just a customer, looking around the store. She said nothing to us. We had to ask a stockperson to explain what was going on. Even after she opened up, she said nothing about the late opening. I find that incomprehensible.

So, I found a different pharmacy--in a supermarket near work. They have been fine, except that they close at 2 on Sundays, and besides, they are more convenient to work than to home.

Today: I have to fill my adderall. It is the weekend, so I figure I would go to the closer one (CVS)--the one with the lousy customer service, because I am not working and this one is close to home. I dropped off the scrip last evening. Today, I arrive to pick it up, and find that it isn't filled. Why? They don't have any adderall in stock. Well, why did they bother taking my phone number when I dropped it off yesterday? They certainly didn't use it to call me! I find this incomprehensible, too.

So, I go to another somewhat nearby independent pharmacy only to discover they are closed---out of business. Sure enough, on the next block--a CVS. Well, I am desperate, having already missed my first dose, so I brought it in. They seem better staffed, at least, but they are crowded. I have to go back and pick it up soon.

I know I can start using mail order or internet for my other meds, but for adderall, I think I have to get it filled in person. Is this correct?

Why is it so hard to find a decent pharmacy?????




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